Covid and Ordering Policy and Updates
A NOTE FROM FIRST CLASS CATERING SERVICE
We have a lot of information below and it updates often. We are keeping this here as new information is released to the public and as COVID related news updates regularly.
We hope everyone remains safe and we are here to navigate these unpredicted times with you,
MASK WEARING + SAFETY PRECAUTIONS
Even before the COVID-19 pandemic, First Class Catering has always believed in providing top quality of food and service while committed to the highest level of food safety. Now in these unprecedented times in accordance with the FDA, USDA, and local county food safety requirements, we have added in additional safety precautions to protect our clients and staff. Due to our Catering Protocol, all employees are required to wear a mask and gloves while prepping, cooking, and serving. We will also automatically wear a mask for the duration of your event when staff is present.
DATE POSTPONEMENT + RESCHEDULING FEE
As we all know, this pandemic is taking quite a hardship on the event industry, which is mostly composed of small businesses like ours. First Class Catering Service is made up of employees whose sole source of income relies on the busy catering seasons. If federal, state, and/or county regulations expressly prohibit your event from taking place all together, our team is committed to working with you to reschedule your catering event pending our availability. Please keep us updated with any potential dates so we can do our best to accommodate availability since we do book out dates frequently. Furthermore, we want to be as accommodating for a new date for you as possible and understand that moving an event date is a difficult task. However, please understand that by rescheduling your date to a future date, we turn away many new clients and suffer a large loss of income and we hope to bear the burden of those costs mutually.
With that being stated, for all COVID related incidents, 1 Postponement will still be granted within 12 months of your original date held with us, but there is a 10% rescheduling fee that will be charged upfront when the new date has been mutually agreed on (No Exceptions). Every client has 14 days to give us the new future date.
Please keep in mind, if you do choose to cancel your event, all deposits are non-refundable (No Exceptions)
THIS POLICY IS SUBJECT TO CHANGE WITHOUT NOTICE.
Catering Policies / FAQ
Menu selections are to be finalized no later than (30 days) prior to your event date. FirstClassCateringService Inc focuses on food sourced local to the region of your event and must have time to do so in order to guarantee the freshest and cleanest sources available.
Deposits & Guaranteed Minimum Guest Count
Your cost sheet will reflect a guaranteed minimum guest count. Your non-refundable 30% deposit secures your date and our services and is based upon the guest count. Your minimum guest count is not eligible for a reduction in guests after the thirty days (30 days) from the wedding date. You will be responsible for 100% of the Guaranteed Minimum Guest Count. FirstClassCateringService Inc will be prepared to serve a maximum of 10% over your guest count. The 30% security deposit is due upon acceptance of your cost sheet and menu. This Deposit covers planning and hiring.
After reviewing your cost sheet and customized menu, we are happy to schedule a tasting with you and one guest to finalize food selections, beverage and and event details. If you confirm your menu and cost sheet, with the deposit secured the tasting is on us. If you choose to not retain FirstClassCateringService Inc for your event, you will be responsible for the cost of food and labor to prepare it. We will provide an itemized invoice for your tasting. Tastings do not secure days of events.
Payment & Discounts
A non-refundable 30% deposit is due upon acceptance of your cost sheet and menu to secure your date and our services. Final payment is due 30 days before your wedding date. Any discount offered for client-supplied labor will be made on your cost sheet prior to delivery of your final invoice. FirstClassCateringService Inc allows clients to incorporate their own labor for set-up and clean-up and will serve to reduce the labor cost for your event. FirstClassCateringService Inc accepts payment via personal or corporate bank check, wire transfer (including wire transfer fees), cashier’s check. (including any fees), or legal tender cash. If none of these payment options are available to you, we will accept payment by all major credit cards (including any fees).
FirstClassCateringService Inc has vendor accounts will all major rental companies and we can provide you with a rental quote based your event requirements. Unless otherwise arranged, the client is responsible for accepting the delivery of the rentals at your event location. The Caterer is responsible for all charges due to shortages and damages to the rental items if rentals are handled by FirstClassCateringService Inc. Depending on rentals that are being ordered there can be a 18% Gratuity/Handling Fee on discretion from FirstClassClassCatering Inc.
Outside Food & Beverage Additions
The client is welcome to provide family-made specialty menu items and desserts, specialty mixers, and client-purchased beer and wine and alcohol
This initial 30% or 50% initial hiring deposit is non refundable for all catering events.Which includes the following examples Weddings,Corporate, Private,Birthdays,
Service Charges & Gratuity
All Pricing is subject to an 18% Gratuity and a 5% Service Charge includes all meetings, site walk through, rental arrangements and updates, and administrative costs acquired throughout the planning process of your event. It is based on 23% of the food and beverage estimate. The Service Fee is not a gratuity. Additional gratuity is at the discretion of the client. The State of California requires that the full invoice be taxed, including labor, service, and gratuity.
FirstClassCateringService Inc rejects the notion that excess food that is NOT exposed to guest contact is waste. The client is welcome to all leftover items that have not been plated or presented at your buffet. FirstClassCateringService Inc will utilize the client’s appropriate plastic, aluminum, paper, or glass storage containers. Arrangements can be made to donate food not exposed to guests.
Recycling, Garbage, and Food Waste
FirstClassCateringService Inc will recycle bar glass, any recyclable items, and compost food waste from plates as well as compostable items. We will also bag garbage for deposit into the client’s home waste receptacles or remove it for disposal off site. Arrangements must be made in advance for the appropriate handling of waste. For large events over 200 guests a waste service fee will be assessed that is fair and equitable.